Admin & Customer Service Training

Overview

This programme aims to assist people in enhancing their admin and communication skills. Language skills are developed through many stimulating, realistic communicative activities. This course is specially designed for working adults. Strong communication skills are critical to your success. In order to succeed in today's competitive environment you have to communicate effectively. One of the quickest ways you can improve your communication skills is by expanding your vocabulary.

Today, the roles of administrative staff are not only about taking direction from their bosses, but encompasses a great deal of activities to assist the boss. Administrative staff should be well-versed not only in clerical and stenographic responsibilities, but also act as a communicator and an expert planner. The performance of the administrative staff reflects the effectiveness of their bosses, therefore requiring both parties to work together interdependently. Administrative staff of today are unlike the yesteryears – more challenges as well as opportunities await them.

Think about how much time you spend sending ideas to others or receiving ideas from others. When you are reading a report, listening to instructions, filling out an application form or speaking about your interest, you are spending time communicating. Communication activities need skills. When you send a message to others, you want to be sure that the receiver of your message understands exactly what you mean. When you are receiving a message from someone, you want to be sure you understand what that person means.

To be an effective communicator, you need to know the importance of communication skills, both in your personal and career life. You will also need to know how new and evolving technologies can affect your ability as a communicator.

Objective

At the end of this program, the participants should be able to:

1. Identify their role and responsibility in order to perform their job effectively


2. Apply communication skills for better rapport at work and also with customers and visitors


3. Acquire skills in developing self-confidence for better commitment towards their job


4. Deal with daily tasks efficiently with better productivity


5. Handle telephone calls with professionalism in order to portray a good image of the organization


6. Work as a team to produce results